Challenging Callers, 3rd Edition: Communicating with Children, the Elderly and the Mentally-Impaired

$255.00

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events. We know how to take these calls and process them efficiently and effectively. But, what happens when someone calls who is a child, or has Alzheimer’s disease, or is suffering from a mental impairment? Do you have the tools, and most of all the patience to assist those callers? This dynamic 3-week course will help you gain a basic understanding of how to effectively communicate with these challenging caller types.